Privacy Policy

Effective Date: March 22, 2025

At Heycademy, we are committed to protecting the privacy and security of our users and customers. This Privacy Policy outlines how we collect, use, store, and safeguard your personal data when you visit our website at https://heycademy.com, register for an account, purchase a product, or interact with any part of our platform. By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal data when you use our site, make a purchase, sign up for an account, submit a contact form, or interact with our services. The types of information we collect include:

Personal Information: Full name, email address, and optionally phone number, billing address, and other contact information provided during account creation, form submissions, or checkout.
Payment Information: When you make a purchase, your payment details (such as credit card number, expiration date, and billing information) are securely processed by our third-party payment providers, including Stripe and WooCommerce Payments. Heycademy does not store or retain your full payment card details.
Course and Activity Data: We collect data about the courses you enroll in, tests you take, and your interaction with our educational products to improve your experience and provide support.
Device and Usage Data: We automatically collect technical information from your browser or device, including IP address, browser type, device ID, operating system, location, pages visited, and access times. This data is collected using cookies and similar technologies.
Communication Records: If you contact us via email or through our contact form, we may store the message content, email address, and any attachments or follow-up communication.

2. How We Use Your Information

We use the data we collect for the following purposes:

To create and manage your user account.
To process payments and deliver the products and services you purchase.
To personalize your learning experience, track progress, and offer relevant content.
To respond to your inquiries, support requests, or refund claims.
To send administrative emails, including order confirmations, password resets, and service updates.
To send marketing emails (if you’ve opted in), such as promotions, new course releases, or blog updates.
To analyze website performance, usage behavior, and improve functionality.
To comply with legal obligations and prevent fraud or abuse.

3. Sharing Your Information

Heycademy does not sell, rent, or trade your personal information to third parties. We only share your data with trusted service providers who assist us in operating our website and fulfilling your orders. These providers include:

Payment processors: Stripe, WooCommerce Payments
Hosting and infrastructure: Bluehost, WordPress
Email marketing and communication tools: (e.g., Mailchimp, if used in future)
Analytics tools: Google Analytics and similar services
Legal or regulatory authorities, when required by law or to enforce our Terms and Conditions

All third-party service providers are bound by contractual obligations to keep your data secure and confidential.

4. International Data Transfers

Heycademy is accessible globally, and your information may be transferred to and stored on servers located in countries outside your own jurisdiction. By using our services, you consent to the transfer of your data to servers located in countries that may have different data protection laws than your home country. We take appropriate steps to ensure your data is treated securely, in accordance with this policy and applicable data protection laws, including the EU’s General Data Protection Regulation (GDPR).

5. Your Rights and Choices

If you are located in the European Economic Area (EEA), UK, or any jurisdiction with similar data protection laws, you may have certain rights under applicable law, including:

The right to access, correct, or delete your personal data.
The right to restrict or object to processing.
The right to withdraw consent for marketing communications.
The right to request data portability.

To exercise any of these rights, please contact us at https://heycademy.com/contact. We may request proof of identity to protect your information.

If you wish to unsubscribe from marketing emails, you can click the “unsubscribe” link at the bottom of any marketing email we send or update your communication preferences in your account settings.

6. Data Retention

We retain personal data for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and enforce our agreements. In general, we retain order and account data for a minimum of seven (7) years for tax and recordkeeping purposes, unless a shorter or longer retention period is required by law.

7. Cookies and Tracking Technologies

Heycademy uses cookies and similar tracking technologies to enhance user experience, analyze traffic, and personalize content. Cookies are small text files stored on your device that allow us to recognize returning users and track interactions.

You can manage your cookie preferences or disable cookies through your browser settings. Please note that some features of the Site may not function properly if cookies are disabled.

For more details on how we use cookies, please refer to our Cookie Policy (coming soon).

8. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

9. Children’s Privacy

Heycademy’s services are intended for individuals aged 16 and older. We do not knowingly collect or solicit personal information from children under the age of 16. If we learn that a child under 16 has provided us with personal data, we will delete such information as quickly as possible.

10. Third-Party Links

Our website may contain links to third-party websites, including external learning tools, blogs, or partner platforms. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices or content. We encourage users to review the privacy policies of any third-party sites they visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or platform features. Any changes will be posted on this page with an updated “Effective Date.” Continued use of the Site following any changes constitutes your acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy or the handling of your personal data, please contact us via the form on our website..