Refund Policy

Effective Date: March 22, 2025

Welcome to Heycademy. These Terms and Conditions govern your access to and use of the services and products offered on our website, https://heycademy.com (hereafter referred to as “the Site”). By accessing the Site, using any of its features, or purchasing any products or digital content, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions in their entirety. If you do not agree with any part of these terms, you should not use the Site or any services offered through it.

Heycademy is an online education platform providing users with access to digital practice tests, mock exams, courses, and study materials intended to support personal preparation for various assessments, including but not limited to driving theory exams, cognitive ability tests, job-related assessments, and psychometric evaluations. All content and services provided by Heycademy are digital and delivered online, either immediately after purchase or via user accounts on the Site.

Users are granted a limited, non-transferable, non-exclusive license to access and use Heycademy’s digital products strictly for their personal, non-commercial educational use. Redistribution, resale, or sharing of any material is strictly prohibited unless prior written consent has been granted by Heycademy. Any breach of this license agreement may result in the termination of access and potential legal action.

Registration may be required to access certain content on the Site. When creating an account, users must provide accurate and complete information and are responsible for maintaining the confidentiality of their login credentials. Heycademy is not responsible for unauthorized access to a user’s account or for any actions taken through such access.

All content featured on the Site, including text, images, graphics, digital downloads, logos, and course content, is the intellectual property of Heycademy or its content providers. Unauthorized reproduction or use of any content found on the Site is strictly prohibited and may violate copyright, trademark, and other applicable laws.

Heycademy accepts payments for its digital products through secure third-party payment gateways. Prices may be displayed in the user’s local currency and include any applicable taxes unless otherwise noted. By purchasing a product, the user agrees to provide valid payment information and authorizes Heycademy or its payment providers to charge the total amount displayed at checkout.

Due to the digital nature of our products, refunds are generally not offered. However, Heycademy understands that technical issues or misunderstandings may occasionally occur. Users may be eligible for a full or partial refund if they encounter a verified technical problem that prevents them from accessing the purchased content or if the practice test or course content is significantly different from what was advertised in terms of format or subject matter. Requests for refunds must be submitted within seven (7) days of purchase and must include a clear explanation of the issue. Each refund request is reviewed manually, and Heycademy reserves the right to approve or deny requests at its discretion. Abuse of the refund policy, including repeated refund claims or suspicious activity, may result in permanent account suspension and denial of further access to services.

Heycademy provides educational tools to aid in preparation for real-world assessments. However, we are not affiliated with any official testing organizations unless expressly stated. The content provided is meant for preparation purposes only and does not guarantee a user’s success in any specific exam or assessment. While we strive for accuracy and realism, all information is provided “as is,” and users accept full responsibility for how they use the information provided.

Heycademy shall not be held liable for any indirect, incidental, special, or consequential damages resulting from the use or inability to use the Site or its services, including but not limited to loss of data, business interruption, or personal loss. Our total liability for any claim related to the purchase or use of digital content will not exceed the amount paid for the specific product in question.

We may update or modify these Terms and Conditions at any time without prior notice. All changes will be effective immediately upon posting on this page, and continued use of the Site will constitute acceptance of any revised terms. It is the responsibility of users to review this page periodically to stay informed of any updates.

These Terms and Conditions are governed by and construed in accordance with the laws of the country in which Heycademy is legally registered. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.

If you have any questions regarding these Terms and Conditions, you may contact us through the contact form available on the Site or by visiting https://heycademy.com/contact.

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